Reviews

Great Fleet Service , providing Pick up service and/or rides back to work , can’t say enough

Highly recommend they had great reviews and that’s what entice me to go with them. I am here to add another great review. I’m pleased with my front end alignment.

Another great experience with Walt Eager’s Service Center! I went in needing an oil change and two new tires after finding large nails in the sidewalls. I was leaving the very next day for a 12-hour road trip, and the tires I needed initially weren’t expected to arrive until the following day. The team went above and beyond to locate the same tires elsewhere and get them that day so my vehicle would be road-ready and my trip could stay on schedule. They also provided me with a loaner car for a couple of hours, which allowed me to take care of a few things while my vehicle was being serviced. I can’t say enough about the level of service I received. They took what could have been a stressful situation and made sure everything was handled before I left town. That kind of customer service is hard to find these days. I would personally recommend Walt Eager’s Service Center to anyone looking for a place they can trust to take care of their vehicle and treat them right. They’ve definitely earned my business, and I wouldn’t hesitate to send my family or friends there. Five stars all the way!

Great service, great people and professional staff. Was great working with Jenn, highly recommend for your fleet needs.

Work was done quickly and accurately.

THE BEST experience. The free shuttle, honest and dedicated work, and the fact that they went out of their way to go the extra mile really left a lasting impression for me. Totally unexpected, but I love this place for that. I’ll be back here for EVERYTHING.

Trusted local mechanic. highly recommend. Helped my family very quickly when we were in a pinch. You can trust them!

THIS Is the place to take your vehicles if they need maintenance. Such a great team!

The team of experts here are very knowledgeable and professional. I’m pretty new to the area and they showed me a few places I could go get the parts I needed for maintenance. I look forward to coming back. Highly recommend

If I could give more than 5 stars I would! This was the best experience I’ve ever had at any mechanic. They were communicative, they were reasonably priced, and went above and beyond to help me when needed. Will be recommending to my friends and clients!

Professional, trustworthy and friendly car care! Written inspection report followed up by an easy to understand estimate in writing. Low pressure, just the facts to make an informed decision. Great to work with!

First time experience at Eger's. I bought a used certified 2023 F150 truck in VA and needed a Md inspection for tags and title. Eger's was able to promise next day service. The truck passed w/o any issues, not even wiperblades, etc. Service was prompt, friendly, honest and with complication. Price was appropriate. I will be back.

The customer service, ease of drop off/pick up, pricing, and actual service could not be better. We will only be getting our vehicles serviced here from now on.

great work by Joseph, Dave, and the team. had a/c compressor and rear shocks replaced, they worked hard to get my warranty to pay $2600 out of $3100 total.

I had to get my AC fixed in the heat of summer 2026. Bruce Spencer had his team take great care of me same day! Highly recommend!

Wonderful customer service. Very happy with the work we had done.

Once again Walt Eger's service center comes through with great customer care and quality service. Brought my 2007 Toyota Solara in for some AC service and with their courtesy multi point inspection they notified me of some other issues. I was able to review the report and determine which issues needed attention right away and which could wait most likely saving me from a break down on the road. Thanks again to the whole crew at Walt Egers.

I got a state safety inspection, they took care of it quickly and professionally. Was able to book the appointment online and they offered courtesy WiFi while I waited.

Love the service here!! Always consistent and reasonable!!

James and the team have all done such a phenomenal job with my Rogue! They have a strong online communication system and James takes the time to explain things to me in a way I can understand. I will only be bringing my car here—they can do it all and give exceptional customer service along the way!

Highly recommend! They did not disappoint, worked through the diagnosis to get to the root cause and did not overcharge. The customer service from James and Joe are unmatched, they should be proud to have you guys on the team. I have some other vehicles I will bring back fr regular maintenance and any future services. Just earned a permanent customer. The loaner was a convenient option as well.

Shop is very honest and professional. They always make sure they check things and if they see something they let you know so you will be safe on the road really great place to take my car.

Walt had been my go to car maintenance since they were located i severn. I trust them with my car.

Service was very speedy and efficient.

Great customer and vehicle service!

I can’t say enough good things about Walt Eger’s Service Center! They saved me a lot of money compared to the dealership I had been using. Not only were their prices much more reasonable, but they were also completely honest about what my car actually needed. The dealership told me there were several things wrong with my car, but Walt Eger’s Service Center thoroughly inspected it and found that many of those repairs weren’t needed at all. Their honesty and integrity gave me so much peace of mind. I’m incredibly grateful for their excellent service, fair pricing, and trustworthy staff. It’s refreshing to find a repair shop that truly puts its customers first. I’m so glad I came here, and I’ll definitely be returning for future service. Great people, outstanding customer service, and highly recommended!

Great job on my Audi q5. The staff is knowledgeable and customer friendly

Great service, reasonable price. Excellent feedback.

Seriously the best experience I’ve ever had at an auto shop. Coming from Delaware, I had no idea how Maryland inspections worked, and Sam and the two guys up front made the whole process so easy. They explained everything, were super nice, and really tried to save me money instead of adding on a bunch of unnecessary stuff. You can tell they actually care about their customers, which is so hard to find. I’ll definitely be coming back for anything my car needs from now on. So glad I found this place!

Perfect and professional. Highly recommend!

This is my 2nd vehicle I've trusted Walt Eger's with & will always bring all my auto needs to them. Great service & trustworthy!!

I wish I had known about this place before now. They were quick and easy to schedule with. They didn't dumb down anything they found. Straight forward and helpful And with the reinspection, fast and quick. Highly recommend

My experience has always been great going there. I first went to have my transmission replaced and they really worked for me and kept a consistent line of communication throughout the entire process. Also, them giving you an option to get a loaner car makes everything smoother. I have not been to them since getting my transmission replaced but with the economy today the prices they offer to do work to your car is better than most.

Great service!

My husband took our Hyundai Elantra to Walt Eger's for routine service. Unfortunately, the payment system was malfunctioning that day and we were charged twice for the service. We didn't notice the duplicate transaction until a few days later. When we brought it to the attention of the staff, the owner, Bruce, immediately called to apologize and make it right. He personally delivered the check to our home and left of us two Yetis as a gift. As a customer who often feels like just a number on a spreadsheet to big corporations, it is truly refreshing to work with a business that still believes in the human touch. I am so delighted with this experience that I will take my Kia to Walt Eger's for my next service appointment instead of my dealership. Thank you!

Good service at a fair price. Better pricing than some other shops in the area

As a Floridian, this has to be one of the best vehicle service centers I have been to. In case anyone out of state is looking for vehicle maintenance in the area. James keeps the ground moving and is detailed with customer service, Joseph handles customer calls with efficiency, Sam researches parts for even the rarest model of vehicles. (You may pay extra but is worth it) The technicians with one of them being named "Oto?" are efficient with repair times along with other unnamed individuals and provide pictures with repair and maintenance concerns. Loaner cars are provided as a courtesy with appointments coordinated in advance. No loaner car? No problem, free shuttle service to a rental car facility if you need it and can be coordinated in advance to meet you at a rental car facility once you return a rental. (Shuttle driver recommended, ask for Demetry, he is young but can hold a conversation.) If for some reason you had a bad experience here, you did not come in contact with these people. This review is important because most Maryland residents leave very unfair reviews for most businesses. "May travel be abundant and your stress minimized."🤠

Joseph was great, he has great customer service I will definitely be coming back!

I broke down 4 hours away from my house, not only did they take in my car and fix it, they communicated with me every day and allowed my car to sit in their lot until I was able to come pick it up. Phenomenal service!

Walt Egers Service Center is the best Automotive Center in the area. They can take care of 99% of any car care need. Bruce, the owner is so accommodating and Rob and the rest of the team gets the job done and done well.

Staff is courteous, thorough, efficient, and expert advice. Always accommodating!!

Customer service is top-notch everyone greets you with a welcoming smile. Also they give you a courtesy ride home while your car is being worked on haven’t seen this in years. Somebody will call you back and let you know what’s going on with your car and how long it will take to have your car repaired I’m excited that I found this place.

Very professional and courteous staff.