Severn Auto Repair

604 reviews
1450 Grimm Rd, Severn, MD 21144
(410) 514-3303
Mon - Fri: 8:00 AM - 6:00 PM
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2

A waste of time, cost me $500 for a battery I didn’t even need. Plus every time I got my car back it smelled of liquor. My car is still doing the same thing it was when I took it to them to start with, they claimed it was a battery and sold me one just for my car to continue doing the same thing. Then they didn’t want to put my old battery back in or refund me. Waste of time and money!!!!!! All for them to tell me to take to the Dealership. Customer service was great. They need to do better because I would’ve been fine if you told me to go to the dealership before buying a battery, they said tested bad but was working fine.

Hi Titania, As the owner, after reviewing everything, I am confident your vehicle needed a battery. When you visited for the second time, we found no issues with it starting after letting it sit overnight and starting it many many times without issue. If a situation warrants it, we will refer a customer to the dealership or possibly another shop if it will help the situation. I can assure you if there was a smell of liquor, it did NOT come from any of our personnel. That is a very unfair and harmful accusation of our team and business. If a direct conversation would be better, please call the shop and they will provide you with my cell number if I am not in. Thank you. Bruce Spencer, Owner

- Walt Eger's Service Center
5

Once again Walt Eger's service center comes through with great customer care and quality service. Brought my 2007 Toyota Solara in for some AC service and with their courtesy multi point inspection they notified me of some other issues. I was able to review the report and determine which issues needed attention right away and which could wait most likely saving me from a break down on the road. Thanks again to the whole crew at Walt Egers.

5

I got a state safety inspection, they took care of it quickly and professionally. Was able to book the appointment online and they offered courtesy WiFi while I waited.

What a great review, thank you! Glad your state safety inspection was quick and hassle-free, and that the online booking made getting in easy. That's exactly the kind of visit we aim for. See you next service! — The team at Walt Eger's Service Center, Severn, MD

- Walt Eger's Service Center
5

Love the service here!! Always consistent and reasonable!!

5

James and the team have all done such a phenomenal job with my Rogue! They have a strong online communication system and James takes the time to explain things to me in a way I can understand. I will only be bringing my car here—they can do it all and give exceptional customer service along the way!

James is going to love hearing this! We put a lot into clear communication — both our online system and taking the time to explain things in plain terms — so we're glad that stood out during your visit with the Nissan Rogue. We'd be honored to be your go-to shop going forward. Looking forward to keeping your Rogue running strong! — The team at Walt Eger's Service Center, Severn, MD

- Walt Eger's Service Center
5

Highly recommend! They did not disappoint, worked through the diagnosis to get to the root cause and did not overcharge. The customer service from James and Joe are unmatched, they should be proud to have you guys on the team. I have some other vehicles I will bring back fr regular maintenance and any future services. Just earned a permanent customer. The loaner was a convenient option as well.

We'll make sure James and Joseph see this! It means a lot that our engine diagnostic got to the bottom of things and that you felt well taken care of the whole way — the loaner included. We'd be glad to be the shop you count on for all your vehicles going forward. Thanks for the high recommendation, and welcome to the Walt Eger's family! — The team at Walt Eger's Service Center, Severn, MD

- Walt Eger's Service Center
5

Shop is very honest and professional. They always make sure they check things and if they see something they let you know so you will be safe on the road really great place to take my car.

5

This made our day! Great work at a price that feels right is exactly what we aim for. Glad to have you as a customer! — The team at Walt Eger's Service Center, Severn, MD

- Walt Eger's Service Center
1

I failed the MD emissions test with 4 codes, took it to Walt Eger to fix the codes so I could pass. They only fixed 2 of the 4 codes but told me that I would pass emissions, when I didnt and I took it back they gave me a free diagnosis but I still had to pay over $400 for the repair to try and pass emissions again. Now I have my car back and it is having trouble starting, which was not listed anywhere in the two diagnoses I've gotten from them in one week.

Thank you for your feedback. We're sorry your experience didn't meet your expectations. When your vehicle first came in, it had four diagnostic codes related to two separate issues. The initial repairs addressed the codes that met Maryland's emissions repair dollar threshold, which would have qualified the vehicle under that requirement. The remaining two codes required additional diagnosis because components needed to be removed for further inspection, which was beyond the scope of the original repair. We're also sorry to hear about the starting issue. We stand behind our work and would be happy to inspect the no-start concern as a courtesy to determine if it is related. Please give us a call at 410- 519-8445 so we can get it scheduled. We appreciate the opportunity to address your concerns and make things right.

- Walt Eger's Service Center
5

Walt had been my go to car maintenance since they were located i severn. I trust them with my car.

That means a lot coming from a loyal customer! Being your go-to shop here in Severn all this time is exactly the kind of relationship we hope to build, and knowing you trust us with your car says it all. Thanks for sticking with Walt Eger's! — The team at Walt Eger's Service Center, Severn, MD

- Walt Eger's Service Center
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1450 Grimm Rd Severn, MD 21144 (410) 519-8445
Walt Eger's Service Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Walt Eger's Service Center (410) 519-8445 if you have any issues in accessing any area of our website.